Sacramento Bee (CA)
Carlos Castro doesn't remember the day he became paraplegic. Before his life-altering injury, Castro worked as a journeyman pipefitter based in San Jose. He laid miles of piping in some of Silicon Valley's most recognizable buildings, including the corporate headquarters for Google and Intel.
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Before his life-altering injury, Castro worked as a journeyman pipefitter based in
On the day of the accident,
All of a sudden, the concrete pipe crashed down. It cracked Castro's helmet and pinned him to the scissor lift. His coworkers say he was unconscious and not breathing for two or three minutes.
The accident landed Castro in the hospital for nearly six months. The pipe crushed his spine, and fragments of bone badly bruised his spinal cord. He is now permanently paralyzed from the chest down. He also suffers constant pain around his midsection where the functioning nerves on the top of his body connect to the paralyzed ones below.
"It feels like if you had two giant hands, and there were jagged rocks inside of them, and they were (scraping) on your torso all day," Castro said. "I deal with that every day.
Castro's lawyer says the employer's carelessness should have warranted an investigation for possible criminal negligence. Yet, the company,
In fact, no one will ever know whether Castro's employer acted illegally when it put his life in danger that day.
Why? Because Cal-OSHA - the state agency responsible for keeping more than 18 million Californians safe on the job - suffers from severe and chronic understaffing.
The personnel shortage overburdens Cal-OSHA employees with an unreasonably heavy workload, according to the several current and former staffers who spoke with The Bee. They say it also hurts
The understaffing is so severe that Cal-OSHA must prioritize which cases it investigates for potential criminal prosecution. Castro's case doesn't make the cut. Because he didn't die.
"We all know that one of the major purposes of criminal prosecution is as an incentive to employers to make sure the job is safe, so that people don't take shortcuts," said
"You can't just ruin a man's life and walk away."
Both current and retired Cal-OSHA personnel describe the division as a workplace in crisis whose leaders lack the political will to fix the problem. Leadership is also in short supply at the division, workers say, especially since the former chief
A
Specifically, The Bee identified a number of troubling circumstances:
The overall vacancy rate at Cal-OSHA is 34%, according to a Bee analysis of the latest organization chart. Among health and safety inspectors, that rate rises to 37%, as Cal-OSHA's hiring data shows.
Due to short staffing, the BOI is unable to even look at cases that aren't fatalities. This means that people such as Castro, who sustain serious injuries but don't die, will never benefit from a Cal-OSHA investigation into possible criminal negligence. They won't ever know for sure whether their employer was criminally liable for their injuries.
The Cal-OSHA branch that enforces workplace standards is fully funded outside of the state's General Fund, and relies predominantly on a combination of federal grants, industry fees and employer surcharges. Still, the branch operates with a 37% vacancy rate.
Hiring new staff quickly has been challenging due to various complications. The state of
Cal-OSHA staff say the severe personnel shortage is just one symptom of a larger culture problem within the
Cal-OSHA sets and enforces
The
Federal
Specifically, it noted that just 18.5% of Cal-OSHA's inspections are "programmed." In other words, only about one in five inspections are preventative and could catch violations before an accident occurs and potentially injures -- or kills -- a worker.
In contrast, the national average for programmed inspections is 40%.
Leaders at Cal-OSHA, and even DIR Director
"It's a perfect storm of screw-ups here," said
Since his departure in 2012, Brown has served as an unofficial watchdog and tried to call attention to the hiring crisis. He regularly reviews Cal-OSHA's hiring updates, crunches the numbers and sends out email blasts with calls to action.
Brown laments the decline of an agency that was once, from his perspective, a national leader in protecting workers and holding employers accountable. If internal culture doesn't change, he posits, Cal-OSHA will never be able to staff itself adequately enough to fulfill its mission.
"Eventually, the best people leave or are pushed out. What's left behind is a toxic culture," Brown said. "The deterrent effect of Cal-OSHA has greatly diminished."
Cal-OSHA personnel aren't alone in their concerns about a floundering agency. Lawmakers, such as Democratic Assemblywoman
"We pass all these great laws here in
Justice delayed, justice denied
One of those diminished deterrents is the ability for Cal-OSHA to investigate criminal negligence.
More than 450
That branch, known as the
Cal-OSHA's BOI is one of a kind. No other state, and not even federal OSHA, has such an entity dedicated to investigating criminal violations of labor code.
"I believed in that job," Kuhns said. "I believe we got justice for families, and I believe that we were able to send a message to industries: 'Please, abide by the safety regulations, because it kills people. And if you don't, you can be criminally punished.'"
But Kuhns said the bureau's severe staffing shortage made it impossible for him to do his job properly.
A decade ago, when it was fully staffed, the BOI had six investigators, plus a supervisor. Now, the bureau has only two investigators for the entire state - one in
Widess, the former Cal-OSHA chief, oversaw a better-staffed BOI in her time. She is deeply troubled by the bureau's current status since the BOI has great power to deter employers from endangering workers, she said.
"To have two investigators to cover 19 million workers is outrageous," Widess said. "The BOI should be a well-supported unit."
In 2013, the BOI referred nearly 30 cases to county prosecutors, and only six were rejected. That number fell to just seven referrals in 2021, of which five were rejected, according to the latest available BOI annual report. (DIR spokesman
The pressure to prioritize only the strongest cases and triage the rest means the BOI closes the majority of worker death investigations due to "lack of sufficient evidence." Really, Kuhns said, the most accurate explanation is "lack of time to amass sufficient evidence."
The bureau is so overburdened that it won't even consider non-fatality cases, Kuhns said. In response to questions from The Bee, DIR did not deny that this was indeed a Cal-OSHA practice.
This reality disqualifies someone like Castro, who suffered a life-altering injury but survived, from receiving a criminal investigation from Cal-OSHA.
"It pisses me off," Castro told The Bee in December.
Castro's lawyer, Stein, said the main purpose of the BOI and criminal prosecution is to "make members of the public or members of the construction industry aware that if they violate these rules, they're going to be punished."
Got fines? It's fine. Just appeal them
A criminal charge from the BOI isn't the only punishment an employer can face. Much more common are civil fines and citations from Cal-OSHA's enforcement division.
Understandably though, employers want to keep their records clean. Safety citations are public records that can hinder companies in the contract bidding process. Therefore, many employers bring their citations to the Cal-OSHA Appeals Board, a judicial body comprised of three people appointed by the governor.
But the lengthy appeals process significantly delays the payment of fines. It also creates extra work for an already strapped Cal-OSHA staff. Furthermore, the strict timetable for contesting citations actually incentivizes employers to appeal in order to buy themselves more time.
When an employer receives a citation, they only have 15 working days to file an appeal.
"You're not going to be able to complete an investigation and have an understanding of your defenses in that period of time," said
But staffing shortages at Cal-OSHA, plus new limits on district managers' power to alter citations, have all but guaranteed that appeals are the norm.
"I'm frequently told now that they have to go to a regional manager or even higher up in the organization, in some cases,"
Brown, the former assistant to the Cal-OSHA chief, said safety inspectors now have to spend even more time gathering evidence because appeals have become inevitable. Inspectors are already under pressure to open and close cases quickly to pick up the slack for their departed colleagues.
"You just have work piling up on your desk," Brown said, "and so does headquarters."
As a result, Cal-OSHA inspectors rarely issue significant citations, such as "willfulls" and "repeats" that require the most compelling evidence and are the likeliest targets for time-consuming appeals.
One of the most important ways for Cal-OSHA inspectors to prove that someone has committed a significant violation - and ensure it stands up on appeal - is through an on-site visit.
But again, due to staffing shortages, Cal-OSHA has far less capacity to complete on-site inspections. Between 2001 and 2021, the percentage of inspections conducted by letter rose by more than 30% while on-site inspections fell by that same proportion.
Brown's assessment: "There's just no way you're going to be able to do a four-visit inspection of a place when you've got 15 complaints sitting on your desk that need attention."
A stretched and shorthanded division
The problem with Cal-OSHA's staffing shortage goes beyond holding employers accountable and keeping
Cal-OSHA employees describe a strained and short-handed workplace that rewards those who keep their heads down and churn through cases. Cal-OSHA's overall vacancy rate hovers around 34%, according to a Bee analysis of staffing data. But among the "compliance safety and health officers" who perform on-site inspections, that rate jumps to 37%, Cal-OSHA data shows.
The resulting department - a
"If you complain, if you push back, you will get fired," said one safety engineer who spoke on the condition of anonymity to discuss the internal workplace culture at Cal-OSHA and DIR. "They will blow their whole budget on retaliation."
DIR spokesperson
"Our Chief Auditor reviews employees' reports carefully and takes appropriate action," said
Over time, the crushing workload and subsequent low morale have resulted in "brain drain" with experienced workers burning out faster than the department can replace them.
For example, the Cal-OSHA enforcement branch, which inspects worksites and issues citations among other duties, lost 49 people between
The staffing shortage isn't a new problem. In fact, the division has struggled with vacancies and low morale for decades, retired employees say.
Under Widess's leadership, Brown embarked on a listening tour in 2011 and interviewed personnel at several district offices to learn how Cal-OSHA could better support its staff. The challenges outlined in his report still persist today, more than a decade later.
"Perhaps the most corrosive belief revealed in the interviews was the widespread opinion that Division staff, in the past, have been routinely treated with disrespect, severely criticized, and almost never supported or appreciated by managers and staff at higher levels in the organizational structure," Brown wrote in his 2011 summary of the listening tour's findings.
"In addition to a lack of positive feedback, supportive and professional interactions," Brown wrote, "many interviewed employees described an atmosphere of constant 'crisis management.'"
Understaffing meant the existing safety inspectors were under intense pressure to open and close cases quickly.
"It's a numbers game. That's all it is, really," said
Part of Quesada's duties included running reports each month that showed when cases were opened and whether they'd been closed yet. If an inspector had a case that was approaching the six-month statute of limitations, Quesada would give them a heads up.
She described a culture that rewarded churn over quality.
"The district managers would have their meetings and they say, 'Oh man,
'A Kafkaesque process': Cal-OSHA's hiring fiasco
If the problem at Cal-OSHA is understaffing, the solution is simple: Hire more people. Sounds simple, in theory. But in practice, it's anything but.
But the situation at Cal-OSHA goes layers deeper than the typical sluggishness of state hiring.
Despite renewed efforts to double down on recruitment, Cal-OSHA's highly stringent and overly bureaucratic hiring process makes the state harder to access and far less competitive compared to other job opportunities in the private sector.
Toward the end of her 27-year Cal-OSHA career, Gherga said she would often work 12-hour days, including weekends, as she scrambled to hire safety inspectors.
Despite her effort, Gherga kept hitting roadblocks. She recalls how the DIR human resources department directed her to create hiring materials, but then rejected her submissions with little more explanation than, "This isn't good enough." Sometimes the hiring packets "went into a black hole for a week" before she heard back. She was told that, as a hiring manager, she couldn't directly contact DIR human resources. Instead, she had to go through Cal-OSHA's administrative team.
"It's a Kafkaesque process, hiring. It's nightmarish," said Gherga, a former industrial hygienist, manager and assistant chief for enforcement. "I personally could barely hire two or three people."
A past case of nepotism is largely to blame.
The department earned back its ability to hire in
"Since I arrived on the day of the stay-at-home-order for COVID, I've been trying to put the pieces back together and improve the hiring process," Hagen told The Bee in an interview. "We have been very actively hiring."
Hagen concluded that DIR's human resources team overcompensated after losing its ability to hire. They "really dug in on the rules" to make sure the department was precisely following all the state's hiring laws. Hagen says she and her leadership team are working to "bring us back to center."
"I get why folks overcorrected," Hagen told The Bee. "Trust me, I used to be an HR practitioner many years ago, and if there was one thing that kept me awake every night, it was worrying about an illegal hire."
As of
Put another way, the very people tasked with fixing Cal-OSHA's staffing crisis are, themselves, understaffed.
For field inspector roles, the department almost always receives fewer applications than the number of open positions. In the last 36 months, there were only six months in which applications outnumbered open positions.
Gherga contends that Cal-OSHA missed out on exceptional candidates simply due to the lengthy hiring timeline. Sometimes it took so long for DIR human resources to review and approve a hire - weeks to multiple months - that by the time she made the offer, the person had moved on and accepted another opportunity.
"It didn't feel like we had support from the department," Gherga said. "I didn't think I could make a difference anymore."
Before someone in Gherga's position can interview candidates though, those people have to want to work for Cal-OSHA. And they have to know how to navigate the state's convoluted application process.
The demand for safety professionals far outpaces the supply of qualified applicants, says
"That's a great thing for students pursuing a degree in this area," Abulhassan said. "However, that also makes it challenging in terms of employers trying to recruit and, essentially, making these jobs lucrative for early career professionals to join."
Abulhassan tells his students that working for Cal-OSHA is a great way to gain experience and familiarity with a wide variety of regulations. Then, once they refine their interests further, they could specialize in a specific industry.
But typically, pay is the deciding factor for students when choosing where to work, Abulhassan said. One of the highest paying sectors for young safety professionals is the oil and gas industry, where he estimates that fresh graduates can net a six-figure starting salary. Comparatively, the salary range for Cal-OSHA's entry-level safety engineering job tops out at less than
"There is a significant gap in these salaries," Abulhassan said. "I think that's what makes it challenging for students to go work for OSHA."
Still, there are young aspiring safety professionals whose career goals include working for Cal-OSHA.
Various members of Sandoval's family work in construction, and several of them - including her father and brother - have suffered work-related injuries.
"There's a lot of people like my family that aren't being taken care of, or are underrepresented, and I really want to make sure that they can come home safe to their families so that they don't have to go through what my family went through," Sandoval said. "I want to keep people safe."
When asked how Cal-OSHA's understaffing might affect her decision, Sandoval said she was still all in.
"It just sounds like work that needs to get done," she said. "Let's go."
Despite her strong interest, Sandoval hasn't had the chance to network with anyone from the division. Her professors frequently bring in guest speakers who often open doors to internship and job opportunities for students.
Sandoval, however, doesn't recall anyone from Cal-OSHA ever coming to her classes to recruit.
A tight state budget isn't the issue
Money is often the limiting factor when it comes to filling positions quickly. It's no secret that businesses - and the
But that's certainly not the case for Cal-OSHA.
Hagen told The Bee the division has received more than 180 authorized positions in the last four state budget cycles, which she described as "a lot for a program their size."
Furthermore, even with the projected
For a particularly puzzling staffing situation, look no further than
In response to the disaster, then-Gov.
As a result, the Legislature mandated that refineries shut down periodically to perform necessary maintenance. The legislation instructed Cal-OSHA inspectors to visit each refinery during these annual "turnarounds" to observe and monitor operations.
In addition, separate legislation authorized Cal-OSHA to collect fees from the refinery industry to fund at least 15 PSM positions annually. Those industry fees generate
The state currently dedicates 10 safety inspectors - five based in
Still, despite being funded by industry, four of those 10 positions are vacant.
The PSM was also leaderless for much of the last year. Former chief
The emphasis on refinery safety is just one example of how
Where there's a will, there's a way
Each current and former Cal-OSHA employee who spoke to The Bee stated there was one person who could turn the tide on the staffing issue: Gov.
Former
In public-facing communications, the governor's office consistently touts Cal-OSHA as a key resource for protecting workers from excessive heat and enforcing proper standards for employers.
But doing so requires additional resources, such as people - in this case, Cal-OSHA safety inspectors - and time, which is currently in short supply for those few safety professionals still employed by the division. Unfortunately, the well-intentioned bill that codified an indoor heat standard did not include any requirement that Cal-OSHA increase staff to handle the subsequent increase in complaints and inspections.
Still, the division adopted a "Heat Illness Prevention Special Emphasis Program" in 2022 that outlines precise duties and responsibilities for Cal-OSHA personnel from the chief all the way down to the safety inspectors. The policy gives top priority to heat-related complaints and requires inspectors to conduct on-site inspections for all outdoor heat complaints.
"All outdoor heat-related complaints (formal and non-formal) will be addressed via onsite inspection," reads the SEP. "There shall be no investigation by letter in lieu of inspection of any alleged outdoor heat-related complaint."
One current Cal-OSHA safety inspector, who spoke with The Bee on the condition of anonymity due to fears of retaliation, said staff have had to put accident-related cases on the back burner to prioritize the mandatory in-person response to heat-related complaints.
The
Safety inspectors in
But, as the email states, "This is not happening!"
"I am not able to receive, process and assign Heat Complaints in accordance with the attached 2022 Heat SEP," the email exchange read. "The Indoor HEAT SEP mandatory response expectation is its own self-inflicted crisis."
When reached for comment, Loupe, who did not provide the emails to The Bee, declined to elaborate further beyond what was written in the messages.
"The emails speak for themselves," said Loupe, who is currently on stress leave and said he couldn't comment further due to fears of retaliation from his employer.
Political will is a powerful tool that has been used before to drive Cal-OSHA's priorities, according to Gherga, the former assistant chief of enforcement. During her time at Cal-OSHA headquarters, "There was a lot of pressure to do whatever was the hot issue of the day," she said.
The Assembly Labor and Employment committee recently held a more than three-hour hearing during which
Ortega was particularly frustrated with the inconsistencies between Lee's remarks and testimony given by multiple
"Having the acting OSHA director come in and talk about all the things that they are planning to do, but haven't really done, and just hearing all the discrepancies in that room is what led to my comments about how infuriated and frustrated I was," Ortega told The Bee. She hasn't spoken directly to Cal-OSHA inspectors, but she said she has no doubts that "they're trying their best, and that this is a leadership issue."
Ultimately, if
"To remain the fifth-largest economy in the world, we need a safe and healthy workforce to make that economy run," Widess said. "And you need a strong Cal-OSHA to make that happen, to level the playing field for the good employers who are providing a safe workplace."
Widess argues that Newsom could return Cal-OSHA to its once-premier status as a national leader in worker health and safety, if only he put Cal-OSHA's leadership and staffing issues near the top of his priority list.
"There has to be a commitment at the very top," Widess said. "I hope the governor takes a good, hard look at a program that was touted to be the best in the nation.
"We've lost our gleam."
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